From the first conversation to the final review, know what to expect, what we document and what to ask along the way.
Water · Fire · Mold · Storm
Share your location, the type of damage and whether the problem is still active. We discuss availability, property access and the next step with you.
Have your address and a brief description ready.
An on-site assessment helps identify affected materials and the work needed. Depending on the loss, this can include moisture readings, photos and an inspection of visible damage.
Ask which areas need attention and why.
The plan depends on the property and the type of loss. Work may include water extraction, containment, removal of affected materials or temporary protection.
We discuss the work and access requirements with you.
For water losses, drying equipment and follow-up moisture readings help track progress. Fire, mold and storm losses need different treatment steps based on the assessment.
The equipment and schedule depend on site conditions.
We review the completed scope, documented conditions and any remaining work with you. If additional repairs are needed, clarify the scope and responsibilities before that work begins.
Keep your project documentation for your records.
Start with what you know. These details help us understand the situation and discuss the next step.
Talk to our teamYour city and address, plus any access restrictions.
The type of damage, affected areas and when you noticed it.
A way to reach you and claim information, if you already have it.
Ask about the proposed scope, documentation and communication before work starts.
Ask us about your propertyTiming depends on the type and extent of damage, affected materials, access and the agreed scope. Drying and treatment decisions depend on conditions and progress checks. Ask for an estimated schedule after the assessment and updates as work proceeds.
No. Water, fire, mold and storm damage require different work. These five steps explain the overall customer experience; your property assessment determines the treatment and documentation needed.
We can discuss photos, readings and project records relevant to the restoration work. Your insurer determines coverage and claim decisions. Visit our insurance claims page to learn more about the documentation process.
Insurance claim support →Our project gallery includes documented property conditions, moisture checks and equipment from visits across Florida.
Browse project photos →Tell us where you need help and what happened.